The Saga That Never Ends

In the saga that never ends, I called Amazon on Monday, b/c I was still getting emails from the seller's account-- and also from people that had ordered shoes. In all, (I think) they sold 9 pairs of shoes!! I asked them to delete the seller's account-- one of the ladies told me to go to the seller's account and delete my account there, but I get a Chinese symboled page... She asked me if I could change the language to English... Um, all the symbols/letters are Chinese. I can't exactly change it to English!! They couldn't delete the seller's account, b/c there were charges on it. I asked them to just delete my whole Amazon account, and they couldn't do that either, b/c of the seller's charges!!! Needless to say, it is beyond frustrating. They're investigating, and I'm just waiting to hear. I got another email from a buyer wanting to know where their shoes are, but I'm not about to reply to them.... I was on the phone with Bank of America for 45 minutes today (20 of them being on hold...) b/c they said they needed to contact me. I had them mail my card to my Florida address, and b/c of the different address than my mailing address, they have to verify it. I understand they have to go through all these measures, but I was transferred 5 times just to get it all figured out!!!